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New York Times, July 18, 2009 — Brian Pollett, a music-loving college student here, headed into a local Best Buy store last month to pick up some Bose headphones. Why Best Buy? Because he didn’t want to shop online and wait for delivery — and Best Buy’s retail competitors are all out of business.
New York Times, January 5, 2008 — My Christmas story — the one I’ve been telling and retelling these last 10 days — began on Friday, Dec. 21. It was early in the morning, and I had awoken with the sudden, sinking realization that a present I had bought for one of my sons hadn’t yet arrived.
BusinessWeek, December 7, 2007 — Some months ago, I got a call from Peter Westersträhle, science and technology attaché at the Embassy of Finland in the U.S., explaining that his country wanted to become one of the most competitive service economies. Tekes, the Finnish Funding Agency for Technology & Innovation, and both the thought leader and first mover in the development of European service innovation policy, had established in March, 2006, a €100 million initiative, "Serve," to study and support service innovation. Tekes is now busy sponsoring research, funding projects, and fostering collaborations among business, government, and academia around the world in order to support innovation in Finnish service industries.
Working closely with Tekes staff, our assignment was to... continue reading
Wall Street Journal, July 30, 2007 — Sir Richard Branson is the founder, chairman and brash public face of British carrier Virgin Atlantic Airways Ltd. But Chief Executive Steve Ridgway is the one who quietly keeps the airline running.
From Virgin's founding in 1984 with a promise to be a different kind of airline, it has grown into one of the world's most unusual carriers. It flies only long routes and offers more amenities than most rivals. Its "Upper Class" premium cabin — a blend of first- and business-class — grabs attention with innovations like inflight manicures and complimentary limo rides to and from airports.
Wall Street Journal, June 27, 2007 — Amazon.com Inc. is known as a place to buy books, gadgets and shoes. But in business circles, it's gaining fame as a place to buy digital storage and computing power.
In the last year, the e-commerce company has begun renting out space in its enormous computer network to other companies
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