Articles tagged with customer centricity:
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NOV
5
MediaPost Publications,
November 5, 2009 —
We live in the most hyper-connected time in the country's history; and yet we exist in a constant state of disconnection. While Apple, BlackBerry, Twitter, Facebook, LimeWire, Match.com, Fresh Direct, and Amazon are well-designed, convenient, and address specific needs — and for the most part work well — they are also responsible for the undeniable erosion in the kind of personal interactions we used to take for granted during the course of a regular day
AUG
24
The Head Marketer Is Pivotal to Defining and Implementing Programs About People, Not Products
Advertising Age,
August 24, 2009 —
Deciding whether to adopt a customer-centric orientation is a significant decision for organizations, not to be made casually. It results in debates defining customer centricity, often with the question, "How customer-centric do we need to be?" Inevitably, it means organizing around the customer and the further proliferation of the types of marketing needed to do so effectively. The many companies that have embraced a customer-centric orientation have experienced some real and often unexpected challenges. At the center of these challenges is the role of the chief marketing officer — the person who needs to deliver thought leadership, lead the strategy debate and reorganization, and then integrate the various marketing types into a company-wide,... continue reading
NOV
2008
Fewer Families Going Out Means More Sales of HDTV, Sound Systems
Advertising Age,
November 3, 2008 —
Steven Cook came to Samsung Electronics America a little over a year ago, after 13 years at Coca-Cola and another 13 years before that at Procter & Gamble. Mr. Cook said Samsung now sits at No. l or No. 2 in most of its product categories, similar to successful classic consumer-package-goods makers. With the commoditization of electronics — much like package goods — his job is to continue to differentiate Samsung as a premium brand.
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