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MAY 19

Schultz's Second Act Jolts Starbucks†

Already Intense, He Faces New Pressure: Peltz Owns a Stake

Wall Street Journal, May 19, 2008 — For two decades, Howard Schultz enjoyed uninterrupted success building Starbucks Corp. into a hip chain of coffee shops that richly rewarded shareholders.

But with profits off and the stock sinking, Mr. Schultz is cast in an unfamiliar new role: the person who must re-energize a company that has lost its edge. That has unleashed an intensity in him that is rattling the feel-good Starbucks culture.

Category: Brand Strategy
Tags: Starbucks, Culture, Employee Engagement, Leadership, Revitalization
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