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MAR 2007

Customer Service Champs

BW's first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway

BusinessWeek, March 5, 2007 — Bob Emig was flying home from St. Louis on Southwest Airlines this past December when an all-too-familiar travel nightmare began to unfold. After his airplane backed away from the gate, he and his fellow passengers were told the plane would need to be de-iced.

Category: Customer Experience
Tags: Publix, Ritz Carlton, Southwest, USAA
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