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NOV 18

Hotel Puts an iMac in Every Room

Springwise Newsletter, November 18, 2008 — Located in the Saint Blaise neighbourhood of Paris's 20th arrondissement, Mama Shelter has equipped each of its 172 rooms with a 24-inch Apple iMac multimedia center. Created by the Trigano family—founders of Club Med—along with Parisian philosopher Cyril Aouizerate and designer Philippe Starck, Mama Shelter combines modern, technology-enabled accommodation with a friendly, communal vibe. By replacing the ubiquitous in-room TV with the multimedia iMac, Mama Shelter not only mimics the same type of shift going on in many homes, it also ups the ante for hotels in urban centers around the world.

Categories: Innovation, Customer Experience
Tags: Club Med, iMac, Mama Shelter, Phillippe Starck, Pod Hotel, customer engagement, Customer Experience, Innovation
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OCT 7

Hotel Helps Guests Connect Online

Springwise Newsletter, October 7, 2008 — Most hotels today give guests a way to connect with them online before their stay, whether for making simple room requests or to shop ahead for items from the hotel's retail offerings. New York City's Pod Hotel, however, is now using an online forum to let guests make advance connections with each other as well.

The hotel's PodCulture forum is designed to let visitors swap stories, trade itineraries and ideas, and get to know their fellow guests before they arrive. Once they've booked their reservations, guests are sent an email that includes a link to the PodCulture blog and a unique user ID code. That code allows them to create a profile for the blog and begin communicating with other guests.

Owned and operated by BD Hotels, the Pod Hotel provides... continue reading

Categories: Innovation, New Media Marketing, Customer Experience
Tags: Pod Hotel, Blog, Customer Experience, Hotel, Innovation, Lodging, Social Networking
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