MAR
2007
Air Canada Fliers Buy the Extras†
Nearly Half Accept Higher Fare to Get Meal or Choice Seat
Wall Street Journal, March 29, 2007 — Many Canadian air travelers are "willingly" paying more than the lowest fare amid an unprecedented travel boom, Air Canada's chief executive said. Speaking to an industry conference, Montie Brewer said 48% of all passengers who flew on Air Canada in the fourth quarter last year bought one of the higher-priced tickets even though a lower-priced one was available.
Category: Customer Experience


