One Tough Customer†

Brandweek, March 19, 2007 — It's a chilly Monday morning in February along the Gulf Coast of Mississippi, where José Lopez is about to embark on a fact-finding mission. As svp and chief customer officer at The Home Depot, Lopez spends an average of six days out of every month in the field, walking the floors at the company's vast network of retail stores and putting in valuable face time with employees.