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MAR 2007

In Aisle Three, Couch Potatoes Trying the MP3s

New York Times, March 18, 2007 — FOR its first store in the United States, Samsung, the Korean electronics company, took an unconventional route: it refused to sell anything. Having leased 10,000 feet of astoundingly expensive real estate in Midtown Manhattan, it instead encouraged customers to commune with its products — to check e-mail on Samsung computers, watch reality shows on Samsung flat-screen televisions and make long-distance calls on Samsung cellphones.

Category: Customer Experience
Tags: AT&T, Samsung, Retail Design

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