SEP
2006
Enlisting Science's Lessons to Entice More Shoppers to Spend More
New York Times, September 19, 2006 — A shopper entered the OfficeMax store in Macedonia, Ohio, and paused briefly to pick up a canvas shopping bag from a rack near the front door. Ann Marshall, an artist who has a part-time job as a sort of anthropologist of shopping, noted that on her clipboard.
Category: Customer Experience


