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MAR 27

Harrah's Asks Employees to 'Play a Part'†

Brandweek, March 27, 2009 — In an effort to leverage employees as a marketing medium, Harrah’s has launched an initiative dubbed “Everybody Plays a Part,” which attempts to deliver a more social experience to consumers that visit its casinos.

Category: Marketing
Tags: Harrah's, Employee Engagement, employee training

Comments

From JULIE ASSEF on April 11, 2009

It's funny how harrah's is SUPPOSE to be a leader in guest relations when actually they can't respond to a customer concern. A certified letter has been sent to the CEO with no response and promises made by Harrah's indiana were never fulfilled or answered, even though it was put in writing it would be.

For the employee to make it a social event shouldn't the problems be addressed so the customer understands and shouldn't the employees be accountable for their actions as well.

Dissatisfied yes, because no one wants to face the answers. This is not a one sided issue both sides are right and wrong and until a meeting is given or attention to our concern I wll contact anyone I can to be heard.

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