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NOV 2008

Lush Sells Discontinued Products on Demand

Springwise Newsletter, November 4, 2008 — Since 1994, Lush has grown from a small bath products store into a multinational enterprise turning over GBP 150 million a year. However, the limited size of its stores means that some niche favourites are discontinued in favour of new and better-selling additions. Responding to customer demand, the store has just launched Retro Lush: an online and mail order-only service that gives ardent fans their fix of long lost products. Lush isn’t the first company to bring back old products with a helping hand from the internet: Cadbury reintroduced its Wispa bar to the UK last year after encouragement from a Facebook group.

Categories: Brand Strategy, Marketing Strategy
Tags: Cadbury, Lush, consumer demand, Customization, personalization, product mix, product reintroduction

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