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JUL 23

Electronics retailers find service sells

USA Today, July 23, 2008 — Three of the TVs are dark in Wal-Mart's electronics department, where the only two clerks in sight stock a shelf and disappear. At a nearby Target, the digital camera desk is unmanned, and there's no staff roaming electronics. In Circuit City, a clerk concedes it's his first day on the job and first week in the country.

Category: Customer Experience
Tags: Best Buy, customer Service

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