Marketing Factoids

  • Only 16 percent of consumers trust what they read on blogs source ›
  • Music sales in the United States will decline to $9.2 billion in 2013, from $10.1 billion this year. source ›
  • Acquiring a new customer costs about five to seven times as much as maintaining a profitable relationship with an existing customer source ›
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JUL 2008

Why Brands Need a New Kind of Leader†

As conversations with customer matter more, brands seek social-media evangelists

Adweek, July 14, 2008 — When it comes to social media, Ford is an admitted neophyte. It dipped its toe in the water with its well-received "Bold moves" campaign in 2006, and it hired a social-media consulting firm to create blog-friendly press releases. But for the most part, it has remained on the sidelines when it comes to using new technology tools to foster two-way conversations with customers and its employees.

Category: New Media Marketing
Tag: social media

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