Ogilvy, Dove Miss Chance to Turn Bad Press Into 'Debate'†

If They Wanted to Be Word-of-Mouth Marketers They Should Have Been Listening

Advertising Age, May 12, 2008 — The latest Dove controversy epitomizes the ad industry's struggle to reinvent itself as a participant in an ongoing conversation rather than an old guy with a megaphone barking orders to people who no longer follow them.

Ogilvy's work for Unilever's Dove brand has been a poster child for this conversion. Here was a campaign that used traditional one-way stuff such as TV spots, banners, billboards and magazine ads but did it in a way that encouraged and facilitated debate everywhere from Oprah's studio to the smallest blog.