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APR 29

Hotels Try New Features With Test Rooms

New York Times, April 29, 2008 — It is known simply as the X-room. Set up last November at the Courtyard by Marriott in partnership with the University of Delaware in Newark, it is a test guest room. It is equipped with everything from waterproof mattresses to the experimental technology of wireless electricity (no plugs) to a specially designed Nintendo Wii game console for travelers. There is also a digital door display that lets guests see who is in the corridor.

Categories: Innovation, Customer Experience
Tags: Hyatt, Marriott, Westin, Hotels

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