Marketing Factoids

  • Of those people that recently made consumer electronics purchases in a store, 80 percent visited the store's website first. - Nielsen Online survey source ›
  • V users watch more TV than before (127 hrs, 15 min per month) and also spend 9 percent more time using the internet (26 hrs, 26 min per month) than they did last year source ›
  • Unaided ad awareness for podcasts was an impressive 68% on average (compared with industry benchmarks of 21% for streaming video and 10% for television) source ›
  • more factoids ›
APR 28

Customer support phone numbers can be tough to find

Los Angeles Times, April 28, 2008 — Let's play a game: Find the customer support telephone number. There was a time when businesses actually welcomed phone calls from customers. Now, many go to extraordinary lengths to avoid calls, preferring that orders and support issues be handled online.

Category: Customer Experience
Tags: Apple, customer Service

Add Your Comment

(required)
(required)



(to prevent comment spam)
 


Any HTML in your comment will be removed upon submission. All comments are moderated, and it may take up to 24 hours for your submission to be approved and published. The BackPocket editors reserve the right to edit or remove comments at any time and for any reason.

Subscribe to comments on this article