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JAN 8

Hip cafes make way to lobbies

USA Today, January 8, 2008 — As major hotels compete to create hip scenes in their lobbies, they're adjusting menus to deliver more and better food options for guests who like to hang out there.

"The energy they're seeking is that of a cocktail party," says Jody Pennette of CB5 Restaurant Group, a Greenwich, Conn.-based firm that designs restaurants for hotels.

Category: Marketing Strategy
Tags: Marriott, Wyndham, Customer Experience

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