SEP
2007
Take a number, Southwest fliers
Airline to keep open seating but assign places in line
Chicago Tribune, September 20, 2007 — Kiss the cattle call goodbye, but get ready to take a number the next time you fly Southwest Airlines.
The Dallas-based airline said yesterday that it will change the open-seating system that has been central to its maverick identity through 36 years in business by assigning numbers to position passengers in boarding lanes
Categories: Brand Strategy, Customer Experience


