Marketing Factoids

  • Music sales in the United States will decline to $9.2 billion in 2013, from $10.1 billion this year. source ›
  • Acquiring a new customer costs about five to seven times as much as maintaining a profitable relationship with an existing customer source ›
  • Consumers ages 18 to 27 say they use the Internet nearly 13 hours a week, compared to viewing 10 hours of TV source ›
  • more factoids ›
SEP 2007

Seeking Higher ROI? Base Strategy on Customer Equity†

Why CMOs Need to Pay Closer Attention to a New Metric to Focus Investments on the Most Profitable Actions

Advertising Age, September 12, 2007 — There are many ways to invest marketing dollars to try to grow revenue, but how many of them really work — and how can we tell which ones will be profitable? Smart companies increasingly are realizing that marketing-investment decisions need to be based on apples-to-apples comparisons, and customer equity is the strategic metric that makes that possible.

Category: Marketing Effectiveness
Tags: customer equity, Marketing Effectiveness ROI

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