Fast Company's Most Innovative Marketing Expert Blogs, Part II

Feed Company, September 13, 2009 — Marketing has changed. We're in the age of one-to-one marketing, where the customer actually has a role in shaping the messaging for your brand. Social Media--blogs, Twitter, Facebook, wikis, user-generated tools--have given her all she needs to effect whether your products and services do well in the marketplace. Long gone are the 4Ps of marketing, these are the days of the 4Cs, a customer centric approach that includes the customer's wants and needs; the cost to satisfy the customer; the convenience; and communication.

Motorola Phone Focuses on Social Networks

The company hopes the new phone, called the Cliq, will reverse its plummeting cellphone sales

New York Times, September 11, 2009 — Motorola introduced the first of a new generation of smartphones Thursday that it hopes will reverse its plummeting cellphone sales. The phone, called the Cliq, is meant for young people obsessed with social networks. Instead of the traditional menu of features, the Cliq’s home screen is an ever-changing mosaic of e-mail, Twitter tweets and status updates, superimposed over photos of the people sending those messages.

Simply Different: A Brand Advantage

How Nintendo beat the giants using innovation

Brand Strategy Insider, September 11, 2009 — Marketing is a battle of categories. The brand is only a marker for the category itself. If you want an energy drink, you reach for a Red Bull. If you want soy milk, you buy Silk. Rental DVDs by mail? Netflix.

Creating a new category and then branding that category in such a way that your brand is perceived as the innovator and category leader (in both senses of the word) is the essence of marketing today. To create a new category, however, you have to think different, not better.

CMOs: Don't Neglect Innovation at the Expense of Your Bottom Line†

Former Best Buy, eBay CMO Linton Offers Brands 5 Tips to Help Change Consumer Behavior

Advertising Age, September 10, 2009 — Given that innovation is the only sustainable advantage these days, advertisers need to allocate at least 10% of their marketing budget to foster it, even in these economically challenged times, said former eBay and Best Buy CMO Mike Linton, who spoke to an audience at the Aberdeen Group's Chief Marketing Officer Summit here yesterday.

The Race to Be an Early Adopter of Technologies Goes Mainstream, a Survey Finds

A new study shows that wide swaths of America play video games, use broadband Internet and have cellphones and PCs.

New York Times, September 2, 2009 — For decades, the adoption and use of the latest technologies was limited to a subculture: Whether called “tech enthusiasts” or “gadget geeks,” the implication was that most of the world got along fine with older, established products and services, while a smaller group pursued the most leading-edge technology.

But according to a study released Wednesday by Forrester Research, a marketing firm based in Cambridge, Mass., a shift has taken place. What used to be the pursuit of a few has become decidedly mainstream. We’re all gadget geeks now.

True Marketing Doesn't Just Sell the Story†

To Achieve Top-Line Growth, CMOs Must Design New Businesses

Advertising Age, September 2, 2009 — As the global economy emerges from recession, regardless of when or how quickly, the focus in the executive suite is already shifting from cost cutting to recovering top-line growth. What role can the CMO play? If CMOs are truly to be growth champions for their corporations, they can't simply rely on traditional marketing and brand-building techniques.

In nearly a decade of research, my colleagues and I have found that established companies increasingly are successfully building new businesses on a repeated basis, a process we call corporate entrepreneurship. Marketing — true marketing, not just selling the story but helping create it — must play a central role. True marketing is about understanding current and potential customers better than anyone... continue reading

Forget Design Thinking and Try Hybrid Thinking

Fast Company, August 25, 2009 — When A.G. Lafley was named CEO of Procter & Gamble during the summer of 2000, the task of turning the organization around looked overwhelming. The price of a share in the consumer packaged goods giant had declined by nearly 55% in just two months. The company was missing revenue and profit targets as it learned to grapple with the Internet and new global competitors. To remain the world's preeminent maker of useful stuff for the house, P&G needed to make a lot of changes very quickly. Lafley saw design as being central to P&G's transformation. Design promised to unleash the creativity of the organization and find new ways to unlock value that a marketing-driven company might not have discovered.

Unilever CEO Beats Rivals by Bucking Ad-Spend Trend†

Passed-Over Polman Bests Nestle, P&G -- but Isn't Bragging

Advertising Age, August 24, 2009 — You might expect a last laugh from Paul Polman, but he's having none of it, at least not yet and not publicly.

Four years ago, he left Procter & Gamble Co. after being passed over by executives closer to then-CEO (now chairman) A.G. Lafley. Two years later, he lost a closely watched beauty contest to become CEO of Nestle to Paul Bulcke, an insider with deeper roots. He finally got the brass ring that eluded him at the Earth's two biggest package-goods companies at No. 3 Unilever when he became CEO Jan. 1. And this third time is looking charmed.

Tesco Customers May Soon Find Chickens at the Checkout Counter†

British Retailer Joins 'Grow Your Own' Movement by Renting Out Allotments, Selling Live Birds

Advertising Age, July 28, 2009 — Tesco, the world's third-largest retailer, is embracing the recession-inspired trend to "grow your own" produce by offering allotment spaces to rent in the U.K and selling live chickens.

In a bid to mark out its green credentials, Tesco has applied for planning permission to create an initial batch of 30 allotments near one of its Dobbies Garden Centre stores near Southport in the north of England. Dobbies, a 24-store chain acquired by Tesco a year ago, has seen a boom in sales of vegetable seeds over the past year, and will also sell an allotment "starter kit" to provide customers with everything they need to get growing and help novices keep soil fertile and sustain the patch of ground

Staples and OXO: Poor Timing or Strategic Boon?

The recession could challenge Staples' pricey new co-branded products from OXO, but the partnership may also set the retail chain apart

BusinessWeek, July 22, 2009 — How's this for bad timing? Staples (SPLS) just introduced 25 co-branded office products from OXO Good Grips that cost up to five times more than Staples' own brand. The retailer's customers are in no mood to spend, however. Staples' same-store sales dropped 8% in North America in its most recent quarter. As Ronald L. Sargent, its chairman and chief executive officer noted recently, the chain is "in a very tough sales environment."