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MediaPost Publications, October 28, 2009 — Poor package design is costing marketers more than $2 billion in U.S. sales as consumers are accidentally reaching for copycat house brands that are meant to look like the well-known branded products.
Advertising Age, October 21, 2009 — Reports by some suppliers and others close to Walmart that the retailer will temporarily halt rollout of its remodeled "Impact Stores" looks to be wishful thinking: The retailer's executives indicated to analysts and investors today that the program remains on track, and that elimination of in-aisle displays will even accelerate.
New York Times, October 13, 2009 — The Walt Disney Company, with the help of Steven P. Jobs and his retailing team at Apple, intends to drastically overhaul its approach to the shopping mall.
At a time when many retailers are still cutting back or approaching strategic shifts with extreme caution, Disney is going the other way, getting more aggressive and putting into motion an expensive and ambitious floor-to-ceiling reboot of its 340 stores in the United States and Europe — as well as opening new ones, including a potential flagship in Times Square.
Fast Company, October 1, 2009 — The image on the Webcam is grainy but unmistakable: a blond woman, likely in her thirties, steps up to a shiny silver soda-fountain machine at a fast-food restaurant in Atlanta and plants a fat kiss on its side. The moment is unscripted and, as far as the woman knows, unwitnessed by anyone except a girl who appears to be her daughter, busily filling her cup. If great design is all about creating a bond between your product and your customer, this is clearly some kind of mechanized Cyrano de Bergerac, brokering the ardor between a consumer and her Diet Cherry Coke.
The reason for this public display of affection? It might be the fountain's astounding array of choices, more than 100 different Coca-Cola variants, including exotic hybrids such as Minute Maid... continue reading
BusinessWeek, September 24, 2009 — As the center of economic activity in the developed world shifts inexorably from industrial manufacturing to knowledge creation and service delivery, innovation has become nothing less than a survival strategy. It is, moreover, no longer limited to new physical products but includes new sorts of processes, services, interactions, entertainment forms, and ways of communicating and collaborating.
FORTUNE, September 16, 2009 — In this adaptation from his new book, Trade-Off: Why Some Things Catch On, and Others Don't (Broadway Books), author Kevin Maney explains the tension between two key qualities and how a great brand got caught in a no-man's-land between them.
We constantly, in our everyday lives, make trade-offs between fidelity and convenience.
Those trade-offs, and how they affect business, help explain why Starbucks (SBUX, Fortune 500) hit a wall in 2007 — and why CEO Howard Schultz is still struggling to get his company's mojo back.
Wall Street Journal, September 14, 2009 — Before walking into a Walgreens drugstore here, Todd Vang donned glasses that blurred his vision, slipped un-popped popcorn into his shoes and adjusted tape that bound his thumbs to his palms.
The get-up was part of an exercise designed to help retailers better understand the physical challenges facing elderly shoppers. Mr. Vang, a 42-year-old Walgreen Co. vice president, struggled to pick up a can of soup. "I can't imagine how this would feel if the store were crowded," he said.
FORTUNE, September 14, 2009 — Scott Griffith enters the parking lot outside his office in Cambridge, Mass., pulls out his iPhone, and taps a button on the screen. Suddenly a yellow Mini Cooper starts honking like a crazed goose.
Griffith approaches the vehicle and taps the screen again. The doors magically unlock, and under the steering wheel the key dangles from a cord. He starts up the car — nicknamed "Meneus" — and drives away at a rate of $11.25 an hour.
Griffith is the 50-year-old CEO of the car-sharing service Zipcar, but he's also just one of the 325,000 members who rely on the company's handy, gassed-up cars to get around
Advertising Age, September 10, 2009 — Given that innovation is the only sustainable advantage these days, advertisers need to allocate at least 10% of their marketing budget to foster it, even in these economically challenged times, said former eBay and Best Buy CMO Mike Linton, who spoke to an audience at the Aberdeen Group's Chief Marketing Officer Summit here yesterday.
Advertising Age, September 2, 2009 — As the global economy emerges from recession, regardless of when or how quickly, the focus in the executive suite is already shifting from cost cutting to recovering top-line growth. What role can the CMO play? If CMOs are truly to be growth champions for their corporations, they can't simply rely on traditional marketing and brand-building techniques.
In nearly a decade of research, my colleagues and I have found that established companies increasingly are successfully building new businesses on a repeated basis, a process we call corporate entrepreneurship. Marketing — true marketing, not just selling the story but helping create it — must play a central role. True marketing is about understanding current and potential customers better than anyone... continue reading
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